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Store FAQs

Question - I just placed an order.  When will my product(s) ship?

I pride myself on getting orders out the door quickly! I typicall ship out orders within 3-5 business days. On rare occasions this can be a bit longer. 

Question - Can you give me my tracking number?

 I am able to track your shipment, or send you your tracking number upon request. The easiest way to go obtain a tracking number is by logging into your PayPal account.  As soon as a shipping label is created, PayPal will automatically add the tracking information to your order under your account. Fee free to contact me at any time If you are unable to locate your tracking number. Please email me at: info@dannyexcess.com with any questions or issues. You can also send me a message using the Contact link to your left.

Question - I have changed my mind and no longer want the product(s) I purchased. Can you issue me a refund?

  I will not be able to issue you a refund after you make a purchase.  All sales are final, please keep this in mind at the point of purchase.  

Question - I received my product(s) damaged.  What can I do?

 For Prints and Posters I request that you send a few pictures of the damaged item(s) so that I can determine the best course of action. In some cases, I have extra products so that I can issue you a replacement item.  A refund will be issued is no replacement item is in stock.  Please contact me for more information.

Question - My payment went through on both your website and PayPal but I was still issued a refund.  What's going on?

 On rare occasions during very busy sales, my site might have an oversell of a product.  In these cases,  I always issue products to the customers in the order the site receives them.  That means if I only have 50 quantity of an item and I have 55 orders, those last 5 orders that went through will receive a refund of their purchase.  Please note however, I reserve the right to issue a refund for any order for any reason. .

 If I was unable to answer your question(s) here, please feel free to use the "Contact" link to your left and send me a message.  Thanks